How to Get a Collaborator Code and Send It to Your Shopify Partner

Follow the video below to find out how to get a collaborator code

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When you work with a Shopify Partner or developer, they’ll often ask for a collaborator code. This code lets them request secure access to your store without you needing to set them up as a staff member. It’s safer, more controlled, and easier to manage.

Below you’ll find step-by-step instructions on how to get your collaborator code, plus answers to common questions.

Why Do I Need a Collaborator Code?

• Security: You stay in control of who can access your store.
• No extra staff accounts: You don’t have to pay for or manage additional staff seats.
• Transparency: You can clearly see which partners have requested access and remove them any time.
• Best practice: It’s the official Shopify-recommended method when working with agencies or developers.

How to Find Your Collaborator Code

The steps can look slightly different depending on your Shopify account setup.

Option 1: From the Users Section

1. Log into your Shopify admin.
2. Click on Settings (bottom-left corner).
3. Select Users.
4. Scroll down until you see the Collaborator section.
5. Copy the 4-digit collaborator code and send it to your Shopify Partner.

Option 2: From the Security Settings

1. Log into your Shopify admin.
2. Click on Settings.
3. Select Users and Permissions (this may just appear as Users).
4. Click on Roles and Security.
5. Go to the Security tab.
6. Look for the Collaborators section.
7. Copy your collaborator code and share it with your Shopify Partner.

Why Not Just Add Them as a Staff Member?

It might be tempting to add a partner as a staff member, but that’s not the best approach:

• Staff accounts count toward your plan’s limits.
• You’d be giving them access as if they were part of your team, which can cause confusion.
• Collaborator access is designed for temporary or external help, so it’s easier to manage and revoke.

Frequently Asked Questions

Do collaborator codes expire?
No, they stay the same until you change your store’s settings. You can share the same code with multiple Shopify Partners if needed.

Can I remove a collaborator once they’re in?
Yes, absolutely. You can go into your Users section at any time and remove collaborator access with a few clicks.

Is it safe to send my collaborator code?
Yes. The code only allows a Partner to request access. You still get to approve or deny their request in your admin.

Does it cost anything to give collaborator access?
No. Shopify allows collaborator accounts for free, regardless of how many staff seats your plan includes.